Scarlette

At The Olly, our commitment is to provide you with high-quality products and services. It is important to note that all sales are considered final, and we regret to inform you that we do not facilitate returns. We strongly advise customers to thoroughly inspect items upon receipt, promptly reporting any instances of damage or defects to our customer service team within 14 days, accompanied by photographic evidence. While our standard policy does not include refunds, we may, at our discretion, assess and address valid concerns related to damaged or defective products. Custom or personalised items fall outside the scope of our return policy unless they are received in a damaged or defective state. We appreciate your understanding and cooperation. For any inquiries or assistance, please contact our customer service team at theollyofficial@gmail.com .

 For orders within the UK, we partner with Evri, to deliver your products swiftly and securely. Rest assured that your items will be handled with care and delivered to your doorstep in a timely manner.

For our international customers, we utilised tracked shipping through Royal Mail, a reputable postal service, to guarantee the safe and traceable delivery of your purchases.

Please note that shipping times may vary based on your location and any customs processes. We appreciate your understanding and patience as we strive to deliver your orders with the utmost care and professionalism. If you have any specific shipping inquiries or require assistance, feel free to contact our customer service team at theollyofficial@gmail.com .